Good to Know
Review the package options, schedule and travel requirements before completing your booking.
Shared Round Trip Transfer
This is a scheduled same-day transfer shared with other passengers travelling from Johor Bahru to Universal Studios Singapore.
- Pickup is from the designated Johor Bahru meeting point.
- The departure and return schedule is fixed.
- Passengers must report 15 minutes before departure.
- Hotel and residential pickup are not included.
- The pickup and return locations cannot be changed.
Private Group Transfer with Hotel Pickup
One vehicle is reserved exclusively for your group. Pickup is available from selected hotels within the standard Johor Bahru coverage area.
- Hotel pickup is available for Private Group bookings only.
- Provide your hotel name, preferred pickup time and preferred return time after booking.
- The final schedule is subject to availability and confirmation.
- The package price applies to one private vehicle.
Direct transfer only: Sightseeing, shopping, meal stops, additional pickups and additional destinations are not included.
Shared Transfer Schedule
Johor Bahru departure: 7:00 AM
Reporting time: 6:45 AM
USS return departure: 7:15 PM
Reporting time: 7:00 PM
Vehicle and Passenger Information
- A Premium Van, Placer-X or similar licensed vehicle will be used.
- Infants and children must be included in the passenger count.
- Child seats and booster seats are not provided.
- USS admission tickets and personal travel insurance are not included.
Luggage
- This day-trip package is best suited for small personal bags.
- Standard luggage size is approximately 55 cm x 40 cm x 23 cm.
- Oversized luggage, strollers and additional bags must be declared during booking.
Immigration Clearance
Keep all passports, visas and required travel documents easily accessible. Passengers must follow the instructions provided by the driver and immigration authorities.
Johor Bahru to Singapore
- At Malaysia Immigration, passengers must alight with their passports and required travel documents.
- At Singapore Immigration and Customs, passengers must alight with their passports, luggage and personal belongings.
Singapore to Johor Bahru
- At Singapore Immigration, passengers must alight with their passports and required travel documents.
- At Malaysia Immigration and Customs, passengers must alight with their passports, luggage and personal belongings.
Travel times may be affected by traffic, immigration queues, customs inspections, weather and public holidays. Exact arrival times cannot be guaranteed.
Late Arrival and Non-Refundable Policy
All Shared and Private Group Transfer bookings are non-refundable once confirmed.
The Shared Transfer cannot wait for late passengers. Passengers who miss the outbound journey must arrange their own transportation to Singapore. They may still use the confirmed return transfer by reporting at the USS meeting point before 7:00 PM.
Passengers who miss the 7:15 PM return departure must arrange their own transportation back to Johor Bahru.
Private Group customers should inform Valetra as early as possible of any requested change to the confirmed pickup or return time. Changes are subject to availability and confirmation.
WhatsApp communication: Please provide an active WhatsApp number during checkout. Driver, vehicle, meeting-point and operational information may be sent before departure.