Help Center

We recommend making your booking at least 12 hours before your scheduled pickup time to allow sufficient time for vehicle and driver arrangements.
For bookings required within 12 hours, please contact our customer support team. We will check vehicle and driver availability and assist with a manual booking where possible.
For peak travel periods, weekends, public holidays and cross-border journeys between Malaysia and Singapore, we recommend booking as early as possible to secure your preferred vehicle.

You can get an instant online quote by entering your pickup location, destination, travel date and pickup time on the Valetra booking page.
The system will display the available vehicle options together with the estimated fare for your selected route.
For special requirements such as multiple pickup points, additional stops, large groups or customised travel arrangements, please contact our customer support team for assistance.

You can book a private transfer, airport transfer or chauffeur service directly through the Valetra website. Simply enter your pickup location, destination, travel date and pickup time to view the available vehicle options and fares.
Select your preferred vehicle, enter the passenger and contact details, then proceed with payment through the available payment methods.
Once the booking and required payment have been successfully completed, you will receive a Booking Confirmation by email. Driver and vehicle details will be provided closer to your scheduled pickup time.

Your final driver and vehicle details will be sent by email before your scheduled pickup.
In most cases, the details will be provided by 6:00 PM on the day before departure, once our operations team has completed the final driver and vehicle assignment.
Please note that driver or vehicle assignments may occasionally change due to operational requirements. If this happens, the latest confirmed details will be updated accordingly before your trip.

Yes. If you need to change your pickup time, travel date, pickup location or destination, please contact Valetra as early as possible.
All booking amendments are subject to vehicle availability, operational feasibility and any applicable fare difference or additional charges.
For last-minute changes close to the scheduled pickup time, we will do our best to assist, but changes cannot always be guaranteed.

Yes. You can request an additional pickup point, drop-off point or stop for your journey.
Any additional stop may affect the total fare depending on the extra distance, travel time and route. Please provide the full address and preferred timing so our team can review the request and confirm any additional charges.
We recommend informing us as early as possible, especially for airport transfers, cross-border journeys and long-distance trips.